Chargeback events
Chargeback events example

Webhook chargebacks events examples and definition

Chargeback event payload will be sent to you in real-time every time when the status field changes. Please ensure you have validated the challenge provided.

Payload example

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{
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"chargeback_id": "VYBBVY4",
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"transaction": {
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"invoice": {
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"invoice_id": "VQ3X4OY",
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"state": "COMPLETE",
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"provider": "CARD-PAYMENT",
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"charges": "3.63",
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"net_amount": "100.00",
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"currency": "KES",
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"value": "103.63",
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"account": "[email protected]",
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"api_ref": "ISL_faa26ef9-eb08-4353-b125-ec6a8f022815",
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"host": "https://sandbox.intasend.com",
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"failed_reason": null,
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"failed_code": null,
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"failed_code_link": "https://intasend.com/troubleshooting",
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"created_at": "2021-08-17T09:27:36.742159+03:00",
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"updated_at": "2021-08-17T09:28:26.654541+03:00"
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},
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"value": "103.63",
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"running_balance": "1898301.65",
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"narrative": "ISL_faa26ef9-eb08-4353-b125-ec6a8f022815",
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"created_at": "2021-08-17T09:28:26.271766+03:00",
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"updated_at": "2021-08-18T12:20:20.852267+03:00"
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},
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"invoice": {
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"invoice_id": "VQ3X4OY",
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"state": "COMPLETE",
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"provider": "CARD-PAYMENT",
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"charges": "3.63",
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"net_amount": "100.00",
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"currency": "KES",
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"value": "103.63",
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"account": "[email protected]",
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"api_ref": "ISL_faa26ef9-eb08-4353-b125-ec6a8f022815",
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"host": "https://sandbox.intasend.com",
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"failed_reason": null,
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"failed_code": null,
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"failed_code_link": "https://intasend.com/troubleshooting",
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"created_at": "2021-08-17T09:27:36.742159+03:00",
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"updated_at": "2021-08-17T09:28:26.654541+03:00"
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},
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"amount": "103.63",
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"reason": "Unavailable service",
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"status": "PENDING",
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"resolution": null,
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"staff_created": false,
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"created_at": "2021-08-18T12:20:20.858491+03:00",
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"updated_at": "2021-08-18T12:20:20.858509+03:00",
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"challenge": "testnet"
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}
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Status field reference

Value
Description
PENDING
Chargeback has just been recorded
CANCELLED
The Chargeback request has been canceled
DISPUTED
A dispute has been recorded against the chargeback
OVERDUE
The chargeback has been marked as delayed. Urgent action is needed to settle it.
COMPLETED
The chargeback issue has been resolved and closed successfully.